At Urban Interior Expert, customer satisfaction is important to us. This Return & Refund Policy outlines the terms under which returns, cancellations, and refunds are handled for our interior design services.
1. Nature of Services
Urban Interior Expert provides service-based offerings including interior design consultation, planning, customization, and project execution.
As our services are personalized and project-specific, returns are not applicable in the traditional sense.
2. Cancellation Policy
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Clients may request cancellation of services before project execution begins.
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Cancellation requests must be submitted in writing via email or official communication.
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Once the design work, planning, or execution has started, cancellations may not be accepted.
3. Refund Policy
Consultation Fees
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Consultation fees, once paid, are non-refundable.
Design & Project Fees
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Advance payments made for design or execution are non-refundable once work has commenced.
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If a project is cancelled before work begins, a partial refund may be considered after deducting administrative and processing charges.
Custom Materials & Orders
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Payments made for customized designs, materials, furniture, or products ordered specifically for a project are non-refundable.
4. Delay or Client-Side Hold
If a project is delayed or put on hold due to:
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Client unavailability
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Delay in approvals
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Non-payment of milestones
Urban Interior Expert shall not be liable for refunds or compensation.
5. Exceptions
Refunds may be considered only in exceptional circumstances, such as:
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Duplicate payment
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Payment error
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Cancellation approved in writing by Urban Interior Expert
Any approved refund will be processed within 7–14 working days through the original payment method.
6. Changes to Policy
Urban Interior Expert reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be effective immediately upon being posted on this page.
7. Contact Us
For any questions or refund-related concerns, please contact:
Urban Interior Expert
📧 Email: urbaninterior@gmail.com
📞 Phone: +91 99909 87960